Refund policy
Thank you for shopping with Zipper & Thread. We take pride in the quality of our products and want you to be fully satisfied with your order.
Return Window
Standard items in original, unused condition may be returned within 7 business days of delivery.
Non-Returnable & Final Sale Items
Due to the custom nature of our specialized inventory, certain items are not eligible for return or refund:
- Custom-printed items (e.g., custom logo garment bags)
- All zippers cut, shortened, or resized to custom specifications
- Used, altered, or damaged items
- Original shipping charges
Return Process & Shipping
- Customers are responsible for all return shipping costs; return shipping labels are not provided.
- To initiate a return, please contact our support team with your order number and item details.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of unverified return packages.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days.